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Refunds & Exchanges

Thank you for entrusting your custom artwork to Express Canvas.

With our ALL SMILES Guarantee your satisfaction is 100% ensured, because  if you're not happy then we aren't either. Should you experience any dissatisfaction please contact us immediately so we are able to work with you to resolve the issue. We want you to love your canvas and working with Express Canvas.

All our products carry a 1 year workmanship and materials guarantee. If your order arrives damaged or defective in any way please notify us within 3 days of receipt and we will remedy the situation as quickly as possible. To begin the return/exchange process please use the contact us form to notify us and include your order number along with a description of your issue, a Customer Service Representative will respond to you within 2 business days to get things fixed.

Products purchased with a prepaid coupon offer carry our 1 year workmanship and materials guarantee, however these orders are non-refundable and are subject to the specific returns policy stated in the terms and conditions of the redeemed coupon.

CANCELLATIONS

Once an order is placed you have 24 hours to cancel your order and receive a full refund without question. Unfortunately we cannot guarantee that we will be able to cancel an order after this time as typically we will have printed your file and begun the production process. If you do wish to cancel and 24 hours have already passed, please contact us on 800.723.2131 and if for any reason we haven't begun production we'll be happy to refund you. Please allow 2-3 business days for any credit to be applied to your credit card.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

With our ALL SMILES Guarantee your satisfaction is 100% ensured, because if you're not happy then we aren't either. Should you experience any dissatisfaction please contact us immediately so we are able to work with you to resolve the issue. We want you to love your canvas and working with Express Canvas. All our products carry a 1 year workmanship and materials guarantee. If your order arrives damaged or defective in any way please notify us within 3 days of receipt and we will remedy the situation as quickly as possible. For full details on refunds, exchanges and cancellations, please visit our Returns Policy page.

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SAVE AN ADDITIONAL 20% ON YOUR FIRST ORDER.

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This offer is valid for NEW CUSTOMERS only.