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FAQ's

GENERAL INFORMATION

WHAT ARE YOUR BUSINESS HOURS?

We are available by phone Monday through Friday from 8:00 AM to 5:00 PM, Mountain Standard Time. If you catch us after hours please send us an email or leave us a message and we’ll get back to you next business day. Our showroom in Boise is open to the public.

 

ORDERING

HOW DO I USE A COUPON CODE?

All coupon codes must be entered in the shopping cart to be eligible for the discounted offer. If you have a coupon code, you must enter it in the “Discount Code” box in the shopping cart for it to apply to your order. If you have any questions about how to use a discount code, feel free to call or email us using our contact us page.

 

IMAGES & OPTIONS

WHAT FILE FORMATS DO YOU ACCEPT?

While we prefer JPEG or TIFF images we work with most files including EPS, PSD, PDF or AI. If you are wanting to print artwork that includes text layers the text must be converted to outlines in order for us to open it properly.

WHAT IMAGE RESOLUTION SHOULD MY FILE BE?

Images with a resolution of 150dpi or higher will produce the best results. The resolution of most digital cameras will work perfectly on canvas, however to maximize quality you should take your photos at the highest setting possible. Files that are larger than 2MB will genrally produce fantastic results while files greater than 1MB will still work great for smaller canvases. Our upload software analyzes your file for the required quality for the size of canvas you are ordering and a graphic designer reviews every file before printing so even if you are unsure, go ahead and upload the best file you have and we will contact you if there are any issues with reproduction quality.

 

PRODUCTS

WHAT CANVAS SIZES ARE AVAILABLE?

While we list a range of standard sizes we can produce custom sizes up to a maximum of 54" X 72", stretched on frames that are either .75″ or 1.5″ thick. Please feel free to email us any custom request, whether it be size, digital image enhancements, mounting, framing, or otherwise, and we’ll do our best to accommodate.

WHAT MATERIALS DO YOU USE?

Our canvas is Certified Archival Quality, acid-free, pH neutral and made of a blend of polyester and cotton that provides one of the highest white levels available. Each stretcher bar is made from precision-cut, kiln-dried pine for superior warp prevention and larger sizes all have cross braces for additional strength.

 

SHIPPING

WHEN WILL I RECIEVE MY ORDER?

As our name implies, we like to do things fast. Your order is submitted directly to our production staff who will get to work on producing and shipping it within 2-3 business days*. Standard shipping typically takes another 3-5 days depending on your location, rush shipping is usually 1-3 days. Once your order ships you will recieve an email notification that includes your tracking number.

Please note that quantity orders, especially for large canvases may take longer to ship than our typical lead time.

*The holidays are our peak period and while we staff for it our lead times during November and December can be considerably longer.

WHERE DO YOU SHIP?

Generally we ship to the continental US, Alaska and Hawaii. If you have other requirements please feel free to contact us for a special shipping quote.

 

POLICIES

WHAT IS YOUR RETURNS & EXCHANGES POLICY?

Your satisfaction is 100% guaranteed! If you're not happy then we aren't either so please contact us immediately so we can work with you to resolve the issue. We want you to love your canvas and working with Express Canvas.

All our products carry a 1 year workmanship and materials guarantee. If your order arrives damaged or defective please notify us within 3 days of delivery and we will remedy the situation as quickly as possible. To begin the return/exchange process please use the contact us form to notify us and include your order number along with a description of your issue, a Customer Service Representative will respond to you within 2 business days to get things fixed.

Products purchased with a prepaid coupon offer carry our 1 year workmanship and materials guarantee, however these orders are non-refundable and are subject to the specific returns policy stated in the terms and conditions of the redeemed coupon.

WHAT IF I NEED TO CANCEL MY ORDER?

Once an order is placed you have 24 hours to cancel your order and receive a full refund without question. Unfortunately we cannot guarantee that we will be able to cancel an order after this time as typically we will have printed your file and begun the production process. If you do wish to cancel and 24 hours have already passed, please contact us on 800.723.2131 and if for any reason we haven't begun production we'll be happy to refund you. Please allow 2-3 business days for any credit to be applied to your credit card. 

 

CARE & MAINTENANCE

HOW DO I CARE FOR MY CANVAS?

Use a feather duster or a soft dry or slightly damp cloth to clean your canvas, we do not recommend using cleaners or other liquids. While our canvases are protected with a UV resistant coating it is recommended not to display it in direct sunlight, outdoors or in damp areas.

 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

With our ALL SMILES Guarantee your satisfaction is 100% ensured, because if you're not happy then we aren't either. Should you experience any dissatisfaction please contact us immediately so we are able to work with you to resolve the issue. We want you to love your canvas and working with Express Canvas. All our products carry a 1 year workmanship and materials guarantee. If your order arrives damaged or defective in any way please notify us within 3 days of receipt and we will remedy the situation as quickly as possible. For full details on refunds, exchanges and cancellations, please visit our Returns Policy page.

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