Thank you for entrusting your artwork needs to Express Canvas.
With our ALL SMILES Guarantee your satisfaction is 100% ensured, because if you're not happy then we aren't either. Should you experience any dissatisfaction please contact us immediately so we are able to work with you to resolve the issue. We want you to love your canvas and working with Express Canvas.
All our products carry a 1 year workmanship and materials guarantee. If your order arrives damaged or defective in any way please notify us within 3 days of receipt and we will remedy the situation as quickly as possible. To begin the return/exchange process please use the contact us form to notify us and include your order number along with a description of your issue, a Customer Service Representative will respond to you within 2 business days to get things fixed.
Products purchased with a prepaid coupon offer carry our 1 year workmanship and materials guarantee, however these orders are non-refundable and are subject to the specific returns policy stated in the terms and conditions of the redeemed coupon.
Once an order is placed you have 24 hours to cancel your order and receive a full refund without question. Unfortunately we cannot guarantee that we will be able to cancel an order after this time as typically we will have printed your image and begun the production process. If you do wish to cancel and 24 hours have already passed, please contact us on 800.723.2131 and if for any reason we haven't begun production we'll be happy to refund you. Please allow 2-3 business days for any credit to be applied to your credit card.